The introduction

We welcome you to the largest and most comprehensive website in the provision and sale of dental services and products more generosity to the client, the terms and conditions apply to the site and all AKSAMH and its branches and any account in the platform of social media platforms as a general reference.

Use the site

To visit this site, you must not be less than 18 years of age or visit the site under the supervision of a parent or legal guardian.

We grant you a non-transferable or cancelled license to use the site under the specific terms and conditions. The purpose of this license is to shop for the purchase of goods or services sold and provided on the site. Use for commercial purposes or use on behalf of any third party is prohibited, except as expressly and transparently permitted by us in advance. Any breach of these Terms and conditions shall result in the immediate revocation of the license granted in this paragraph without any prior warning to you.

The content shown on this site is displayed for informational purposes only. The product-specific clarifications expressed on this site are the product, agent or importer themselves and we have no business in them. The comments or views on this website are dated to the party that published them and therefore do not reflect our views.

Some services and related features that may be available on the site require registration or subscription. By choosing to register or subscribe to any of these services or related features, you agree to provide accurate and current information about yourself and to update it in a timely manner if any changes are made to it. Each user of the site alone is responsible for keeping passwords and other methods of determining the usage account in a proper manner. Full responsibility rests with the account holder for all activities that occur using his or her own password. In addition, you must notify us of any unauthorized use of your password or account. The site is not liable in any event, directly, indirectly or in any way, for any loss or damage of any kind, which may result from your failure to comply with or relate to this section.

During the registration process, the client agrees to receive promotional emails from the website. You can then cancel this option and do not receive any promotional emails by clicking on the link at the bottom of any promotional email.

Approval of orders and price details

Please note that in some cases, a request may not be approved for several reasons. The signatory reserves the right to refuse or cancel any application for any reason at any time. Before we agree to the request, we may ask you to provide additional information or other data to verify something, including, but not limited to, the phone number and address.

We are keen to provide the most accurate price information to all users who visit the site. However, errors may sometimes be made, such as when the product price is not correctly determined on the site or the inventory is in effect with the suppliers. We therefore reserve the right to refuse or cancel any application. In the event that the product price is not correctly determined or a product is executed, we may, at our own discretion, contact you for instructions or cancel your order and notify you of such cancellation. We have the right to refuse or cancel any applications whether confirmed or not and after adding the fees to the total invoice.

Trademarks and copyright

All intellectual property rights, whether registered or unregistered, on site, and all content information and designs contained on the site, are our property, including, but not limited to, text, graphics, software, photos, video, music and sound, and their selection and coordination, As well as all software workbooks, source codes and major programs. All content of the website is also protected by copyright combined in the form of a single act in accordance with the copyright laws of the Arab Republic of Egypt and international conventions. All rights reserved.

Cancel approval

In addition to any legal provisions or judicial fairness procedures, we may, immediately and without notice to you, terminate these Terms and conditions or revoke any or all of your rights granted under the terms and conditions. In any case to terminate this contract, you must immediately discontinue visiting and using the site, and in addition to issuing legal provisions or fair judicial proceedings, we may immediately cancel all passwords or other methods of account definition granted to you, and we reject any visit or use of this site wholly or In part. Any revocation of this Agreement shall not affect all rights and obligations (including but not limited to the payment obligations) of the parties and issued prior to the date of termination of the contract. You therefore agree that the signatories will not be liable for you or any other individual as a result of suspension or termination of the service. If you are not satisfied with this website or any of the terms, conditions, regulations, policies, guidelines or practices in the management of the site, you may contact us to direct your proposal or your complaint and will be dealt with in every regard and confidence.

The purchase slip can only be used once per customer

Customer must have only one account on the site

If you create multiple accounts on the Jobia site or use the purchase slip more than once/for the customer, the client may, in this case, take legal action with this customer.

In case of breach of these laws, the legal team will deal with the client and deactivate his account and prevent him from making any requests on the Jobia.

Please note that the items purchased are subject to availability (until the quantity is effective) at the time of shipment and are the responsibility of the supplier without any responsibility Dental Market your satisfaction and happiness are our highest goal and most important in

If the order amount is higher than the average, this will require payment under the application account by paying the amount in the account to the company or by paying in the accounts section at the corporate headquarters.

In case of refund and payment method the payment upon receipt of the right of the client to refund the amount in cash in a maximum period of 10 days and in case of inability to reach the customer within 10 days the amount will be transferred to a voucher and the customer is not entitled to request money again

If the customer wants to return the product because he/she has changed his/her mind of the product/No technical reason, in this case, the customer will pay the product receipt fee.
Please note that the postal changes will be available for 60 days only in accordance with the terms of the new post office.

Flash Sales

Discounts are offers that go on for a short period of time and are characterized by a large percentage of discounts and their quantity is limited

These discounts may be being genius on only one product unless otherwise stated

Each offer of temporary offers or torrent Flash offers are exposed to two rules of time. The first rule is to display these discounts during the time of the torrent Flash only where the product must be placed in the shopping cart before the time limit expires. The second rule applies after placing the product in the shopping cart where the completion of orders must be made before the time of the offer expires.

Your offer must be completed by clicking on the shopping cart to complete the order

There is a limited amount of temporary offers for each product. If the product is still available on the site after the time of the temporary offers, the customer can buy it at the price of the basic Joumia

Temporary offers are good only for specific featured products

Discounts for temporary offers do not include shipping charges or taxes

If you return a product of temporary offers, you will receive the amount paid for this product at the time of the offer, which corresponds to the return policy


By using the site you acknowledge that you are at least 18 years of age or visit the site under the supervision of a parent or legal guardian, and that you know very well the nature of the product you are buying and the site is not responsible for any improper or unauthorised use of the products purchased through the site.

قواعد التسجيل

You must register in the website with the name and address and you connect a real and accurate personal to use on our part in communicating and shipping the purchases or consider any information you need to know before or after purchase

Purchase requisition

You can order any of our products through our website or our app on Apple Store or Google Play for free

  • Find the product you need and make sure you commensurate to use it by annotations
  • Add product/Products to Cart
  • Check your shopping cart, complete your purchase and clear your data if you are not accurately registered
  • Confirm Request
  • Your order will arrive in the shortest time depending on your location.


Inside Cairo and Greater Cairo:

our own representative or fast shipping company

Outside Cairo:

  • Through the shipping companies “Middle East-Aramex-fedex “
  • Can be through a shipping company preferred by the customer but we need easy to deal with it is under the responsibility of the client

Does the shipping service include all the countries of the world?

Available through Aramex and FedEx

How long is the delivery? How much is the cost?

    • delivery time in “Cairo and greater Cairo ” Daily from 3:48 hours
      from outside “Cairo ” 2 days-4 working days

Shipping cost:

No shipping charge is charged if the order exceeds 2000 and does not exceed 2 kilo
Areas of Cairo and greater Cairo are determined according to location
shipping in the rest of the governorates is determined according to the carrier’s tariff and the weight of the parcel
customer will be notified of shipping costs prior to shipment for approval

Are there any additional charges or customs fees on the purchases sent?

Customs duties and international shipping expenses are different in countries to countries and therefore the customer must review the competent authority in his country before confirming the letter of his purchases internationally.


There is more than one method of payment to suit all the circumstances and preferences of all customers as follows:

  • Payment upon receipt
  • Transfer at National Bank of Egypt
  • Converting Egyptian post Offices
  • Vodafone cash at any Vodafone outlet

Replacement and retrieval
According to article 8 of the Consumer Protection Act No. 67 of 2006

    • The customer has the right to replace or return the product or item that he or she purchases if it is defective or not conforming to the specifications on the cover of the outside product according
    • The product is required to be in its original condition without any scratches or fractures and all its components and contents and the outer shell (carton-box-plastic or paper casing) and the adhesive stickers are not opened.
    • The original invoice must exist.
    • A refund or redemption request shall be made within 14 days from the date of purchase on the invoice.
    • In the case of a defect in the industry requires the consent of the agent for full replacement or refund
    • Products without packaging are never retrieved, or their packaging has been opened or used.
    • Under the Consumer Protection Act, the refund or replacement policy does not include 5 cases:

      * Books
      * Goods required with special specifications
      * Fast Perishable consumer Products 
      * If the item is not in the condition that it was at the time of sale due to consumer return
      * If the nature of the item or its characteristics or method of filling it is prevented from being replaced or refunded

  • Customer receives the price of the recovered product in the same way as the payment
  • The customer bears any shipping charges in case of recovering a product that has no defects or a line from the seller.


Product Warranty

All products “hardware ” come with a warranty for 12 months or more where the warranty period is explained to the customer.

Terms & Conditions

Warranty Covers:

  • Product failures in general.
  • Maintenance cost in case of any malfunction due to misuse.

Warranty NOT included:

  • Malfunctions due to excessive product consumption
  • Faults due to negligence by the client either by improper use, storage not compatible with the manufacturer’s recommendations or because
  • Natural disasters
  • For breakdowns due to the use of accessory parts from other companies that are incompatible or of low quality
  • Crash due to falling, shaking violently?
  • For breakdowns due to maintenance of the product in maintenance centers not supported by us.

General Conditions:

  • The warranty starts from the purchase invoice date.
  • When a product must be replaced by the customer, and this product is not available, the last sold price or a nearby product is compensated by
  • Customer’s desire.
  • All maintenance operations can only take place with the direct consent of the client.
  • The customer must charge the shipping charges to and from him. Unless the holidays are manufactured, we incur the expenses of returning the product to the customer.
  • A purchase invoice is required and the serial number of the device is maintained as the warranty is on the product’s serial number.

Maintenance Service

Customer’s request for maintenance service depends on the schedule of the technical team, but we are constantly trying to meet the demand. Additional amounts may be charged on the visit tariff if the malfunction requires spare parts or repair process higher than normal and the customer bears any transportation expenses for the device to be repaired if necessary to transport.. And if the customer refuses maintenance because the device needs spare parts his decision does not affect his technical visit

The privacy

Our website respects your privacy and seeks to protect your personal data. To learn more, please read our privacy policy below

The privacy policy explains how to collect and use your personal data (under certain circumstances). You also remember the procedures used to ensure the privacy of your information. Finally, this policy sets out the options available to you regarding the collection, use and disclosure of personal data. By visiting the site directly or through another site, you agree to the practices described in this policy.

Protecting your data is very important for us. Your name and other information relating to you is then used as described in the privacy policy. We will collect information when necessary or if it is directly relevant to our transactions with you.

We will keep your data in accordance with the law or to use it for the purposes for which it was collected.

You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not disclosed unless you have a private e-account on the site that you enter by username and password.


We may need to collect your information if you want to register a purchase order for a commodity from our site.

We collect, store and process data necessary to continue your purchase from our site to secure any potential claims that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, e-mail address, mailing address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details or details of Bank account.

We use the information you provide to enable us to process your requests and to provide you with the services and information displayed on our site that you request. Furthermore, we will use the information you provide in managing your account with us, verifying your online financial transactions, uploading data from the site, identifying visitors to the site, and developing the website’s page designs and/or content and customizing them to users. We carry out numerous research related to demographics, and we send useful or required information to the user, for example information about products and services, if you do not object to communicating with you about it. You will be contacted by email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please opt-out of this option at any time.

We may give your name and address to a third party in order to deliver your purchase order (for example, the delivery Agent or vendor).

The agent of our international network manages financial transactions via the Internet. What you need to do is provide accurate and non-misleading information to the agent or website, and you should always update it and inform us of the changes.

We may be able to store the details of your current order on our site but we cannot restore it directly for security reasons. By logging into your account on the site, you can view the information and details of your purchases that you have requested or will be submitting soon. You can also manage the details of your address, bank details and any newsletter that you have subscribed to. You should also make a commitment to deal confidentially when accessing your personal data so that it is not made available to unauthorized third parties. We assume no liability resulting from misuse of passwords unless this misuse is caused by our own fault.

Other uses for your personal information

We may use your personal information in opinion polls and marketing research, at your discretion, for statistical purposes while ensuring that they are strictly confidential, and you are entitled to withdraw at any time. We do not send any answers to any third party. Your email address is only disclosed if you wish to participate in the competitions. We reserve the answers of the polls in a completely separate location from your private email.

We may send information about us, our site or other sites, our products, sales, offers of sale or our bulletins, etc. related to the subsidiaries of our group or partners. If you do not wish to receive this additional information (or any part of it), please click on the “Unsubscribe ” link in any email sent to you, and we will stop sending this information to you within seven working days (every day except Fridays, Saturdays and national holidays all over the place). Arab Republic of Egypt) to receive your notification. We will communicate with you to inquire about information while not clear

We may use certain data, while strictly maintaining privacy and confidentiality on the site, for other purposes, including verifying the whereabouts of the users, following up on their visit to the site or the links contained in the e-mail, while subscribing to it, and supplying such anonymous data, which is not Allows you to identify your actual personal identity, to a third party, such as publishers, for example. However, such data will not lead to the identification of your personality (because it is not identifiable).


With respect to any competition, we use the data to notify the winners and to advertise our offers. You can find more details about the terms of participation in each competition.

Third parties and site links

We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions related to the terms of our privacy policy. We may, for example, use a third party to assist us in delivering products to you, receiving payments from you and using them for statistics and marketing research purposes, or to assist our customer service team. We may need to exchange information with a third party with the aim of protecting against fraud and reducing credit risk. If our company is sold or part of it, we may be obliged to transfer our databases that include your personal information. Other than as provided in our privacy policy, we will not sell or disclose your personal data to a third party without your prior consent unless it is necessary for the purposes set out in this privacy policy, or if requested by law. The site may contain third party advertisements or links to other sites or frames for other sites. We inform you that we are not responsible for the privacy policy of any third party or the content of such policies applicable to other sites, as well as that we are not liable to any third party to whom we transmit your data in accordance with our privacy policy.


We use appropriate security techniques and procedures to prevent unauthorized or illegal access to, loss of or destruction of your information. When we collect data through the site, we store your personal information on a database within a secure Web server. We use firewall systems on our servers. When we collect payment card details electronically if any, we protect them through the use of encryption, such as Secure Sockets Layer (SSL)
It is therefore difficult for an intruder to decrypt your information, since we cannot guarantee 100 percent protection.

Client rights

If you are concerned about your data, you have the right to request access to the personal data that we hold about you or you have already transmitted to us. You are entitled to ask us to correct any errors in your personal data and this is done free of charge. You are also entitled to ask us, at any time, to discontinue the use of your personal data for direct marketing purposes.